Shipping and Return Policy
Shipping
Shipping is always free and is included in the cost of your selected program.
Because of high demand, please allow up to 3-7 business days for processing your order at the pharmacy after the order is placed.
After processing it will ship FedEx/UPS overnight and we will text you and email you a tracking number.
We aim to deliver all overnight shipments within 48 hours of 8pm PT of the day the shipment leaves the pharmacy. If there is an extended delay, please reach out to us.
Levers.Health operates in the following states and can only ship prescriptions to these states:
Currently serving (2/28/25): AZ, CO, FL, GA, IL, MD, MO, MS, NV, NY, ND, OH, OK, OR, PA, SD, TN, TX, WA, WY
We cannot ship to PO boxes.
Return and Replacement Policy
Orders that are provided by third party pharmacies are not returnable. This includes all compounded pharmacy products once the order has been placed with a pharmacy.
All orders are sent with a tracking number that is verified by the carrier with a photo upon delivery.
In the event of damage or loss, please email service@levers.health and we will help you promptly. If a replacement is appropriate, a replacement order will be shipped to you at no additional expense.
If your package is missing or stolen please report your package missing with the carrier within 7 days and also contact us to issue a replacement. We are unable to provide replacements for packages 7 days after delivery.
If your package has arrived within 48 hours of 8pm of the day it shipped, it is 100% safe and effective, even if it arrives warm, and is not eligible for replacement. The pharmacy has performed heat studies (linked here) that show the medication is safe and effective even after 7 days at 104F.
If you would like to process a refund after submitting an order but before it has been processed with the pharmacy (typically within 1 day), please contact us at service@levers.health or 866-788-9425 and we will issue a refund.
Best Used By Dates:
GLP-1 Medication:
Compounded GLP-1 medication has a "best used by" (BUD) date of 90 days from compounding; this date is printed on the medication label.
The pharmacy generally ships medications within 2-3 weeks of compounding, but it can be up to 5 weeks in rare instances. Because of this variation, we are unable to guarantee a "best used by" date over 64 days from the date your package arrives; please plan your orders accordingly.
Please reach out to us if you receive a vial of compounded medication with a "best used by" date that is less than 64 days from the date of arrival.
Other Medications:
B12: Compounded B12 has a "best used by" (BUD) date of 90 days from compounding. Due to variations in the compounding schedule we cannot guarantee a BUD of over 64 days from arrival. Please plan your orders accordingly.
Sermorelin: Compounded Sermorelin has a "best used by" (BUD) date of 45 days from compounding. Due to variations in the compounding schedule we cannot guarantee a BUD of over 28 days from arrival. Please plan your orders accordingly.
NAD+: Compounded NAD+ has a "best used by" (BUD) date of 45 days from compounding. Due to variations in the compounding schedule we cannot guarantee a BUD of over 28 days from arrival. Please plan your orders accordingly.
Contact
If you have any questions, concerns, complaints or suggestions, or otherwise need to contact us, you may Contact Us at the contact information below or through the Contact Us page on our Website.
www.Levers.Health
Levers Health LLC
7067 East Dale Lane
Scottsdale, AZ 85266
Call or text +1 (866) 788 9425
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